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Our Reviews
I recently took my vehicle to Germain BMW of Naples for service, and I cannot recommend Jeremy highly enough. From start to finish, he provided a truly premier dealership experience
Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable.
Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples.
Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional.
Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects.
Jeremy Bongle was fantastic and kept me aware of progress while I waited in the lovely new updated waiting area with complementary drinks and snacks!!!! Great experience!!!!
Christine Barta was very knowledgeable and attentive. The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything was great. Ask for Christine when inquiring about service.
I had an outstanding experience with the service department at BMW of Naples, and a big part of that was thanks to Tona Zarrelli. From start to finish, Tona's communication was exceptional. She kept me informed throughout the entire process, provided timely updates, and made sure I always knew exactly what was going on with my vehicle. She went above and beyond. Highly recommend this location!
Incredibly pleased with my service at Germain BMW. Jeremy Bongle, in particular, went above and beyond to help me with getting my new X6 up and running. Highly recommended.
Pleasant and easy is my descrption of the negotiation and purchasing process of my new X5. Thank you Karina Ledesma you did a great job
Excellent service from start to finish. Our service advisor Rhoel Gray consistent goes above and beyond to meet and exceed our expectations.
Great service at Germain North Naples, and thank you to Christine Barta also!
Germain BMW has a new showroom. It’s very nice and now when arriving can drive into a garage and assistant comes to car to help. My service advisor is Rhoel Gray. He has been my advisor for years now. He is very professional and Germain should have the highest regard for him. Any customer couldn’t ask for a better advisor.
I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW!
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Welcome to Germain BMW of Naples
Thank you for making your way to Germain BMW of Naples, your certified BMW dealer serving drivers throughout Naples and the surrounding areas. At our dealership, you'll find a solid selection of new BMW for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of BMW technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Germain BMW of Naples in Naples today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 239-494-3545.