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Our Reviews
This time, I really appreciated Rhoel Gray's help. Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and offered to have a 'loaner' car ready for me even though this was an unexpected event on a Saturday. We kept the nice loaner until Monday afternoon and picked up a clean BMW 3E with two new batteries! Thank you Rhoel. Sarah Randt
I recently had my 2024 BMW 330i serviced at Germain BMW and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowledgeable, and communication throughout the process was outstanding. They clearly explained what was needed, kept me informed regarding the status of my vehicle, and, most importantly, followed through on their commitments. Everything was handled efficiently and professionally, with a strong focus on customer service and attention to detail. It is refreshing to work with a service team that does what they say they will do and keeps the customer informed along the way. I appreciate the level of professionalism and responsiveness demonstrated by the Germain BMW team and would highly recommend their service department.
Great service since 2000!
Rhoel my advisor was great at getting my new key ( I misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor. Been using Germain since we moved to FL in 2017, highly recommend>
This dealer never fails to make things right. I’ve had a multiple things break, even a blown turbo, and they have always rectified the issue in a timely manner and have had the best service to their customers. All of the service advisors are great, but I have to shout out Sebastian. He’s been my advisor since I started doing business with Germain BMW, and he gets the job done every time.
Cris is a very nice gentleman and always is available to help.
Mark and Matheus and the staff were super nice and helpful! My dad bought a Lexus preowned. Great experience. Very professional
I would like to sincerely thank Ktoska of BMW germaincars in Naples Florida for making the entire process of leasing my BMW so easy and enjoyable. His extensive knowledge of the vehicle and patience in explaining all of its features were outstanding. He went above and beyond by even volunteering to drive my current car to my home so I could drive my new BMW. His professionalism, dedication, and commitment to customer service truly stood out. I felt that he not only represented himself exceptionally well, but also represented the BMW brand with the highest level. I will back in the future to lease another BMW. Thank you Frank Gaeta
My service technician/client relationship contact, Tona Zarrelli, at Germain BMW North is absolutely amazing. Any issues or questions I have, Tona responds to me immediately and makes sure I am fully satisfied with my vehicle and BMW service. I can't be more appreciative. There is no question that BMWs are fun and beautiful cars, but having a guaranteed positive service contact takes the BMW experience to the next level. Thank you Tona!
Everything solved and good was misunderstanding and everything is solved thank you everyone best wishes
Chuck Griffith is our service leader and he is the reason we keep coming back to Germaine for our services. He always goes way beyond our expectations in making our appointments flawless and timely. He always responds when I reach out and besides all that professionalism hes really a great guy!!
Would highly recommend this dealership. Sebastian Murzanski is my service advisor and does a wonderful job of addressing any issues, keeping me informed of the status, and getting me out the door as fast as possible!!
Easy, friendly, great, pleasant interaction. No hassle sales and a good deal. Very happy with my new car
PEOPLE WERE VERY NICE AND PROFESSIONAL. WITHIN 3 HOURS I WAS LEAVING WITH MY NEW X3. Painless process!
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Welcome to Germain BMW of Naples
Thank you for making your way to Germain BMW of Naples, your certified BMW dealer serving drivers throughout Naples, Collier County, and the surrounding areas. At our dealership, you'll find a solid selection of new BMW for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of BMW technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Germain BMW of Naples in Naples today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 239-494-3545.