George Donavan is always able to find a way to accomodate our service needs and giving great follow up. Great communicator...no surprises! I feel very comfortable recommending Germain BMW because of the consistency of their performance.
We recently had a minor problem with our X5, after a call to our service advisor Chuck Griffith at BMW of Naples Chuck got us in the next day with a loaner car provided and we were good to go by day's end with a fully repaired and clean car. We have done business with many car dealers and Chuck and the entire team at Naples BMW is by far the finest.
Chuck Griffith is beyond professional. He focuses on client service like a laser beam and always does a superb job. He is always reliable and makes sure the job is done right.
For over three years We have had the pleasure of being assisted by a real professional, Rhoel Gray. He has often gone above our expectations in order to make our service experience go smoothly. During this time when we are all concerned about remaining healthy , he personally disinfected my loaner car. That’s truly a person simply doing what is good for another . We thank him and want others to know they will receive the best service from from Rhoel Gray.
This is the second BMW X5 that I have purchased from Germain BMW in Naples. Both times my salesman was Max Zuercher. It was so nice seeing a familiar face when I went in to purchase my new car. Both this time and last I leased my car. Although my last X5 was only 3 years old, it is amazing to me the amount of improvements that BMW has made over just 3 years. The buying process was easy as Max had my old records and already knew what was important to me in a car. The dealership over all is very ...
Friendly staff and great service
I've been with BMW for about 15 years, however, the dealer from Orlando that leased me this car was terrible and soured me on BMW. Germain BMW restored my faith in BMW. I purchased my low mileage lease car through Germain, and John "JJ" Joseph was extremely helpful, friendly and adept at getting things done for me. I've been servicing my BMWs at Germain for years, Rhoel Gray has been my go to guy. 5-stars for both JJ and Rhoel.
Rhoel Gray did an excellent job handling my recent service visit. Prompt greeting, effective follow-up. I’ll continue to service at Germain thanks to Rhoel. Great!
I live closer to another BMW dealership but drive the extra miles to get to Germain. People are friendly, helpful and honest. I've left the door open a couple of times for them to sell me something that I might not have really needed. Moises Marante is my service advisor and always gives me the straight scoop. I appreciate that.
Great Service really comes down to the people at the dealership. I’ve known Adrian for over five years and previously had him as my service rep at a local Mercedes dealership. I can’t say enough for him giving the straight skinny on my car’s needs.
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