Customer Testimonials
Adrian Pena is a stellar Service Advisor who has effectively helped me in different instances, always going above and beyond my expectations. Kudos for a job well done!
Jeremy Bongle took great care of me and my convertible! Easy to schedule, got me a loaner vehicle, check in process was fast and efficient, and the work was done on time! What more can you ask! Even washed my "baby"! Thanks !!
I brought my car into Germain for its first service after purchasing it last year they were very professional but most of all friendly and my Service Advisor Cory Hespeler was outstanding
Had my car X5 serviced at Germain. My service advisor, Moises Marante was very helpful and friendly. My car was ready in the a amount of time he told me it would be. Place is clean and I felt very comfortable. I love my BMW!
I had a dead battery after returning to Naples on a Sunday after being away for 8 months. The battery could be jumped but the charge would not hold. I was desperate to get the battery replaced on Monday morning and Jeremy Bongle took my call at 7:30 am on Monday. He told me to bring it in as soon as I could get there. He arranged to have the battery checked/replaced, have a warranty matter be taken care of, have an oil change completed and lastly a hand washed car. - all in less than 2 hours after I arrived. The ...
Rhoel is great. His high level of service is a huge reason to own a BMW from Germain. He continually goes out of his way to help and make it a painless, pleasant experience. It's a level of service that i haven't experienced at any other dealer.
George Donovan îs the reason I service my car at BMW Naples.He is exceptional from all points of view.Many people from sales division could learn from him.
Another great day of service from Germain BMW. Over twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technicians always deliver. Our car was ready on time, service with a smile from Rhoel who stayed after 5:00 to make sure we were taken care of.
Once again Jeremy out did himself as our service advisor. Our X5s air suspension has quit working. We dropped it off with Jeremy and never had to worry about a thing. Painless service from drop off and loaner pickup to picking up our X5 freshly washed and cleaned on the drive. Can’t forget to mention our technician Carmine! A Great guy and technician.
Adrian is very attentive and willing to help. He knows his job pretty good. High skill professional with exceptional automotive knowledge. Always gives reasonable advices and finds best possible solutions for the problems.
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