Jeremy Bongle always does a good job. The loaner makes the experience much more convenient. It is sometimes difficult to get through on the phone.
Very good , quick service. Follow up is informative. Cars returned as soon as possible and we were contacted as soon as vehicles were complete. Many Thanks!
Daron Lyn salesman for Germain BMW of Napleswas instrumental in selling me two cars on the same day and I would highly recommend him to future people wanting to purchase a car. He will give you great personal service before and after the sale.
My service rep is Rhoel Gray We have used Mr. Gray several times and he has always taken care of us. He makes sure that whatever is wrong that it is fixed. He really cares about his clients.
Chuck Griffith was, and always is, very accommodating, professional and courteous. He makes the visit to the Germain BMW store in Naples a pleasurable one.
I have purchased BMWs at various dealerships in Florida for over 20 years. I never had a better experience than my recent transaction with Germain BMW in Naples. My Client Advisor, Jeff Woody, and the General Sales Manager, Paul Cullinan, work as a team to make sure that every client leaves with the BMW of their dreams. Their customer service is unparalleled and they go above and beyond to make sure every aspect of the sale is perfect. Jeff and Paul both seem to anticipate requests and attend to details before you’ve even thought of them. They’re trustworthy, honest, ...
I took my car in, in December and at first it was difficult to determine the problem. When my engine light came on again, I made an appointment and went back. This time they kept my car several days, a part was ordered and installed and the problem has been solved. I very much appreciated having drivers who took me home and picked me up again. They were very courteous and professional. I would not hesitate to recommend Rhoel.
Purchased a pre-owned BMW and worked with J J. Very thorough and easy to work with. No high pressure sales. Enjoyed the buying experience!
I arrived with a serious service need on a Friday morning. Although I had no appointment Corey Hespeler got my BMW looked over/diagnosis and corrected my problem in less than 2 hours. He was excellent in representing the best of Germain BMW of Naples. Thank you Corey!
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