Sales (New)

Shellybouchard
I am so thankful to have been placed with Amy Biggs in sales at Germain BMW of Naples. She is professional, knowledgeable, smart, fair & beautiful inside and out. No hard sell. Definitely recommend!
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Service

yolande.ramsaysinclair
Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW.
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Service

Radari216
I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. People at the dealership were friendly, professional, and the price was very reasonable. They even hand washed my car. Recommended.
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Service

sgrinavi
Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs.
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Sales (Used)

makouske
I purchased a certified pre-owned BMW 550 in Aug. of this year. I waited a while to comment on the entire experience as I wanted time to do an honest appraisal. The vehicle I purchased is by far the most enjoyable, powerful, best-in-class vehicle I have ever driven in my life. This coming from someone who retired from BMW's biggest competition. Thank you Peter Martin for all your help in my making the right choice in the 550 series. To date, no issues with NVH, exterior paint quality, interior comfort (conditioned air, sound system, seating and other interior features, fuel economy, lighting, etc.) Looking forward to future business with Germain BMW Naples. John R. Makouske
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Service

PGrover
I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but, despite the 40 minute drive to the dealership, I had a great experience. From the initial call telling me my car was due for service, to the timely and honest assessment of when the work would be completed, all was very professional. They even cleaned my car and left me a Thank you note. Thank you, BMW
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Sales (New)

rickclean
Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me posted on what work had to be done on my car. They got the car fixed the same day, and Rhoel drove to where I work and took me to the shop so I could get my car. Rhoel is an outstanding asset to Germain BMW, he really goes out of his way to help customers.
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Service

Cross@stann.net
Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job.
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Service

Alex7deal77
On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S
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Sales (Used)

Lilkim123
It was a great experience! The entire staff was was professional and accommodating especially Peter Martin. I will be returning to germain BMW for my next purchase.
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