Service

kevinflynn818@gmail.com
Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have ever come across and I have been buying BMW and hard to find OEM parts since the 90's. The only thing greater than his knowledge of BMW Vehicles and Parts is his exceptional customer service. Matt really goes above and beyond to provide customers with a level of service that is no longer common today. He even went out of his way to get parts to me that UPS lost in transit. He responds instantly to questions and with a wealth of knowledge that makes searching for parts quick and simple. He is absolutely my number one recommendation for sourcing BMW parts anywhere in the country. It's hard to find decent customer service these days but with Matt, I know I am in good hands. He will always be the first person I go to whenever I need anything for my BMW's!
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Sales (New)

davidlwild
Mark Ciocca and Ahmad Suid treated us extremely well (and continue to do so!). They are a class act. They exceeded our expectations in every way imaginable with professionalism, product knowledge, a great sense of urgency in responding to our questions and concerns, and happily, with a keen sense of humor that made the purchase experience actually fun for a change. What a delight to purchase a new car from two guys who are so refreshingly down to earth, instantly likeable, unassuming--- "real." No wonder your dealership was the 2014 BMW of Florida Dealer of the Year!
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Sales (Used)

JerryAborn
Having purchased more than a dozen vehicles over the years in Boston, I was a bit apprehensive about the dealership down here. Wow was I in for a treat. From the nice greeting from Daron, to the test drive and why don't you take it home to let your family check it out suggestion, this was the easiest purchase ever. The final price was very fair and taking care of the paperwork was a breeze. Upon picking up the car today, Daron spent the time showing me the operation of the car in an informal way that was so appreciated. I would definitely recommend that you visit them soon.
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Sales (New)

Mary-Jayne
Delightful experience at Germain BWM and especially with Jim McGinn. Jim took care of every detail for me and made the transition to a new vehicle fun. By far, one of the most genuine and thoughtful people that I have ever dealt with. Jim got me a vehicle that exceeds every expectation...I am infatuated with my new X1 and looking forward to what my next BWM will be. Thanks Jim! ~ MJ and Jack :)
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Sales (New)

Jatpanik
We have purchased several cars from Germain in the past 10 years. Have never had a bad experience. Everyone is very friendly and easy to work with... especially our salesperson, Jim McGinn.
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Service

motorcoach_couple
Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle.
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Service

Tim Traut
Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car.
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Sales (New)

mparenti
A very impressive dealership. I actually enjoyed the experience of buying a car, which was a first for me. Ahmad Suid was not only professional, but made every effort to accommodate me including delivering the car to Miami on a Sunday morning...he is truly good guy!
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Sales (New)

cwbmw
Extremely happy with my order. Matt B. was very helpful and knowledgeable when it came to parts/accessories and the online ordering process . Everything was correct and neatly packaged. Each indiviudal part was wrapped to protect damage and shipping was very quick! I was able to track my order status and the UPS truck it was delivered by. I will definitely order from them again, and recommended anyone who drives a BMW that wants OEM parts to go to www.germainbmw.com
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Sales (New)

Shellybouchard
I am so thankful to have been placed with Amy Biggs in sales at Germain BMW of Naples. She is professional, knowledgeable, smart, fair & beautiful inside and out. No hard sell. Definitely recommend!
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