Sales (Used) - Marco Island, FL

flyfishbigsky
I wasnt planning on buying a car the day I walked in to look at a couple of cars I saw on the internet. I was just looking. Alex made it so pleasant and comfortable that I drove away with a new (2013) BMW. I had to take the car back for the Xylon coating a week or so later and it went like clockwork. As a former owner of many Mercedes Benz: those MB dealers should take a page out of Germain BMW and Alex Soare playbook when it comes to customer service. Alex gave me the best car buying experience I have ever had. Bar none. I would certainly recommend Alex Soares and Germain BMW to anyone looking to buy a pre-owned BMW.
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Service

Mr. Beemer
I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was because her X5 needed some brake fluid. Not only did they promptly change the brake fluid, they also changed a filter (I think the air filter) because its better to make sure the car is in tip top condition. The service people are the most competent available in the industry - - and the most friendly!
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Sales (New)

x6
Very good experience with this dealership. The sales person, Ahmad Suid was outstanding. He is very knowledgeable and very efficient. He is a man of his word. I recommend doing business with him.
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Sales (Used)

Jwoldjr
This was a great buying experience and they treated me as if my business meant something to them. We were able to negotiate a fair deal for both myself and the dealership. My sales advisor, Alex was very helpful and went the extra mile. They were friendly but professional and made the entire process easy from my initial visit to securing the financing. One stop shop. An Irish Note: If you have any type of Irish connection, Kevin Browne may just throw in a BMW hat as well for being a good lad. JW
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Service

Bill
great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience
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Service

Christina D
I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleasant, however she was having a difficult time navigating her computer to find the part numbers. She asked me to please have a seat while she went out back to get help from someone. Twenty five minutes later she returned without help, did not even acknowledge my presence, or even let me know that someone will be out soon to assist me. She was more interested in her phone and socializing with others. Ten more minutes creep by and still no communication from anybody. She was more than eager to grab her personal things and put out the "ring bell for service" sign as she walked away; must have been lunch time. I very seldom write reviews however I couldn't resist this opportunity as there is Dealer Rater signs and banners everywhere throughout the dealership. The customer service was not top notch, just mediocre. The lack of communication and following through with customers was very unprofessional. This experience made me watch the time that I needed to meet with my clients and not sit and wait in a dealership. I must say that I was very comfortable sitting in that massage chair, buying my accessories online with the free Wi-Fi. Thanks to those two luxury's, I was able to get free next day shipping on my order through an online store. -Christina D
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Sales (Used)

pkX3msport
I worked with Matt Scaramuzzo , Kevin Brown and Gary Busacca . I was delighted by their sales transaction process. They made the buy a pleasure. My experience with service department on my other BMW has been positive as well . pk
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Sales (Used) - Miami, FL

dkrylow07
The staff at Germaine was the freindliest most helplfull sales team I have ever encountered. After getting "the run around" from my local bmw dealers I decided to take the 2-1/2 hour trip to Naples. The service I received from Alex and Gary was well worth the drive and I could not be happier with the vechicle I purchased. I will definatly see them again for any future BMW purchases.
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Sales (New)

Bryan G
I stopped into the dealership on Saturday 2/28 looking for some helpful information on BMW accessories. What I got was a parts guy named Cameron who seemed to be bothered and annoyed that I was there. He was very short in conversation with me, and seemed to not even know the product line at all. The whole experience was annoying. Needless to say I made my purchases at another dealership.
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Service

swfleagle2000
Brian was excellent as were all other employees. Genuine, efficient, respectful, knowledgeable and conscientious staff. Keep up the great work Germain, your presence and commitment are gifts to the southwest Florida community.
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